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Answers to the most common questions about the PersonaDreams iOS app. Can't find what you need? Write to us — a real person reads every message.

Frequently asked questions

How do credits work?

Each reading (dream interpretation, tarot, coffee-cup or palm reading, and more) uses credits. New users get free credits to start; you can earn more by watching optional rewarded ads (up to a daily limit), buy credit packs, or subscribe to premium for a regular credit refill. Credits are used when a reading is generated and have no cash value.

I was charged but my credits or premium didn't appear.

First make sure you are signed in to the same account you purchased with, then open the premium screen in the app and tap "Restore Purchases". If credits are still missing, email info@alimertgulec.com with the date of purchase and your Apple receipt (order ID from your Apple purchase history) and we will sort it out.

How do I restore my subscription on a new device?

Install PersonaDreams, sign in with the same Apple, Google or email account you used before, open the premium screen and tap "Restore Purchases". Your subscription is tied to your Apple ID, so make sure the device uses the same Apple ID that made the purchase. Note that consumable credit packs cannot be restored by Apple, but credits saved to a signed-in account sync automatically.

How do I cancel my subscription?

Subscriptions are billed and managed by Apple, so they can only be cancelled through Apple: open iOS Settings → tap your name → Subscriptions → PersonaDreams → Cancel Subscription. Cancel at least 24 hours before the renewal date to avoid the next charge. You keep premium until the end of the period you paid for. Deleting the app does not cancel a subscription.

Can I get a refund?

Because Apple processes all payments, refunds are handled by Apple. Request one at https://reportaproblem.apple.com — sign in, find the PersonaDreams purchase and choose "Request a refund".

How do free trials work?

If a plan includes a free trial, the trial length and the price after it are shown before you confirm. The trial turns into a paid subscription automatically unless you cancel at least 24 hours before it ends (iOS Settings → your name → Subscriptions).

How do I delete my account and data?

In the app, go to Profile → Settings → Delete Account and confirm. This permanently deletes your account, profile, reading history, credits and uploaded photos. You can also email info@alimertgulec.com from the address linked to your account and we will delete it within 30 days. Remember to cancel any active subscription in iOS Settings separately.

Are the readings accurate?

Readings are generated by AI and inspired by mythology, tarot, coffee-cup and palm-reading traditions. They are for entertainment and self-reflection only — not predictions, and not medical, psychological, legal or financial advice. Please don't make important decisions based on them.

What happens to the photos I upload for coffee or palm readings?

Your photo is stored securely in your account and sent, through our own server, to our AI provider to generate your reading. It is not used to train AI models and is deleted when you delete your account. See our Privacy Policy for details.

I used the app without signing in. Will I lose my data?

Anonymous accounts are tied to the app installation on your device. If you delete the app or move to a new phone, an anonymous account's history and credits cannot be recovered. If you want your readings and credits to follow you across devices, sign in with Apple, Google or email.

How do I change the app language or turn off notifications?

Change the language in Profile → Settings → Language (English, Türkçe, Español, العربية). To turn notifications off, go to iOS Settings → Notifications → PersonaDreams.

Still need help?

Email us at info@alimertgulec.com. Include your device model, iOS version and, for purchase issues, your Apple order ID. We usually reply within 1–2 business days.

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